Operations


Photo of a bartender wearing a waistcoat and glasses smiling while preparing a cocktail on the bar

5 ways to prepare your hospitality team for peak seasons

Phil Kendall 6 min read
An array of brightly coloured interlocking cogs

Grow your business by automating these 7 processes

Phil Kendall 7 min read
Close-up photo of a hand using a calculator

New UK holiday laws: What employers need to know in 2024

Phil Kendall 5 min read
Photo of a pastel-pink clock on a white desk next to a cup filled with wooden pencils

13 ways staff scheduling software saves you time

Phil Kendall 6 min read
Close-up photo of shaking hands

Why you should let your staff swap shifts (and how to get it right)

Phil Kendall 8 min read
A man and woman sitting at a table in a restaurant, paying for a meal using a terminal

A simple guide to the new laws on tipping

Brooke Curtis 3 min read
Close up photo of a smartwatch displaying 16:47 on a woman's wrist

Time off in lieu (TOIL) explained: A guide for managers

Phil Kendall 8 min read
Close up photo of hand pinning a post-it note to a chaotic pinboard covered with notes

Why not communicating rota changes is bad for business

Phil Kendall & Clea Grady 5 min read
Female professional sitting at a desk covered with papers using a vivid pink calculator

What is the Bradford Factor? A guide for managers [+ calculator!]

Anna Roberts & Phil Kendall 8 min read
A tabby and white cat stares straight at the camera with a grumpy look on its face and flat-back ears

9 Common Staff Rota Complaints (And How to Avoid Them)

Phil Kendall & Clea Grady 7 min read
Close-up photo of a shop worker holding a debit card reader while a customer makes a payment

The 15 best questions to ask when recruiting for retail staff

Phil Kendall 7 min read
Photo of someone conducting an interview while taking notes on a blue clipboard.

Stay interviews: A simple way to improve staff retention

Phil Kendall 6 min read

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