The team tried several rota planning tools during their research, but soon decided that RotaCloud was the right option for their business.
“RotaCloud is so user-friendly — even for people who haven't used anything like it before," operations manager Mark Coaker told us. "I didn't feel like I needed any training. I could log on, on my laptop or on my phone, and use it straight away — it's that easy."
Even though Millers hadn't initially expected any direct cost savings from RotaCloud, they found the software had made a surprising impact.
"RotaCloud's saving us money already," Mark explained. "We were spending about 25% [of turnover] on our wage bill, now it's down to 19%."
The indirect savings were also significant, with the time spent on weekly rota management down from about 8 hours to around 1.5 hours. "I have time to do more things that benefit the business in a positive way," Mark told us.
RotaCloud's Time and Attendance add-on has given the business more visibility over attendance and lateness, as Mark explained.
"If you've someone who's a culprit for frequently being late, we've got all the documentation on RotaCloud for us to say, 'You've been late five minutes every single Thursday — why is that?'"
For co-owner Nick, this visibility has given him peace of mind when he's not on site.
"If I'm not here — out of the country even — I can have a look at my smartphone and see who's in for that day. I can make sure the business is safe, that the right amount of staff are on — and that they've actually turned up!"
With such wide-ranging benefits, RotaCloud has changed Millers for the better, helping them meet their ambitious goals and continue to flourish — perhaps for another 78 years!