We're looking for creative and talented individuals to join us on our journey to build the world's best staff management system.
Join our team and play a key role in helping drive RotaCloud’s success.
This role supports the Engineering Manager by looking after a small group of engineers (typically 4–6, junior to mid-level) within a cross-functional product team. It focuses on day-to-day people leadership, delivery enablement and maintaining strong engineering standards across front-end and back-end work.
Success in this role requires clear communication, proactive problem-solving and a people-first leadership style that balances support with accountability. You will use strong full-stack experience to credibly guide technical discussions, reinforce quality, and challenge decisions where needed. A core part of the role is to lead practical process change within the team and to hold engineers to account for commitments, standards and ways of working.
What you’ll be doing:
Line manage a small group of engineers (typically 4–6, junior to mid-level) — providing regular 1:1s, coaching, and feedback
Monitor the performance of these engineers - Conducting performance development reviews and supporting them to improve and progress in their career.
Support the Engineering Manager by owning day-to-day team leadership and keeping delivery on track — surfacing risks early and helping remove blockers.
Maintain credible technical oversight through strong full-stack experience — guiding discussions, reviewing approaches, and reinforcing engineering standards across front-end and back-end work.
Lead practical process change within the team — improving delivery rituals, ways of working, and quality practices to increase predictability and outcomes.
Hold engineers to account for commitments, standards and team behaviours — ensuring follow-through is consistent and issues are addressed early and constructively.
Support hiring and onboarding for the team (in partnership with the Engineering Manager) to build capability and maintain team health.
Promote and uphold a collaborative, inclusive and open culture, helping engineers thrive and do their best work.
Support cross-functional clarity and momentum - aligning with Product and Design to manage scope, priorities and progress
Flag and resolve delivery issues early, whether they're interpersonal, operational or technical
Encourage collaboration across teams, not just within your own remit
Contribute to organisational improvement - from onboarding to team processes to internal communication
Maintain alignment and trust by communicating openly and constructively across the business
You’ll thrive in this role if you:
Build trust and clarity through honest, human-first communication.
Support others with empathy, structure and follow-through.
Lead process change confidently — turning intent into practical team habits and consistent follow-through.
Hold engineers to account fairly and consistently, addressing issues early and constructively.
Navigate complexity and change without losing focus on people and delivery.
Balance team autonomy with clear standards and delivery expectations.
Act on feedback and support continuous improvement — in themselves and others.
Maintain team health, even in high-pressure or ambiguous contexts.
What we're looking for:
Experience (4yrs+) in a team lead/people lead role
Demonstrable experience improving team delivery through process change (e.g. rituals, ways of working, quality practices and follow-through)
Experience managing delivery in an agile product environment, partnering with Product and Design to plan, prioritise and deliver outcomes
Full-stack web development background with enough breadth to review work across front-end and back-end, reinforce standards, and escalate complex technical decisions when needed
Familiarity with cloud platforms (e.g. AWS/GCP), DevOps practices, CI/CD and modern development workflows
What’s in it for you?
Competitive salary
Hybrid flexible working - need to drop the kids off at school? No problem
34 days holiday (inc. BH's with a length of service increase to 41) & options to buy and sell
Discretionary bonus
Private healthcare
Paid lunch break
Enhanced family-friendly benefits
£500 per year to spend on learning and development
Eye health support
Paid time off for volunteering
Fortnightly work events, monthly department lunches, bi-annual company events
And if this wasn’t enough, we have plenty more, less exciting, but equally useful benefits!
Where you’ll be working
This is a hybrid role with 2 days a week spent in our open-plan office in the centre of historic York and the flexibility of working in your own home.
What are you waiting for?!
Don't worry if you don't meet all of the criteria - we work with people, not CVs. So if you think you'd be a valuable addition to our team, please get in touch.
Join our team and play a key role in helping our clients succeed with RotaCloud.
As a Customer Success Manager, you’ll manage a shared portfolio of clients, focusing on driving adoption, boosting retention, and fueling growth. You’ll proactively connect with clients showing low engagement or satisfaction, helping them get the most from our platform and achieve their goals. Through training sessions, webinars, and open office hours, you’ll share best practices and introduce new ways for customers to unlock value with RotaCloud.
What you’ll be doing:
Develop and manage your own customer portfolio of enterprise and strategic accounts.
Providing personalised support for high-value customers including, but not limited to EBRs and executive calls.
Proactively reach out to customers with low health scores, low product usage, or low NPS to re-engage them and improve outcomes.
Work with customers to identify and act on expansion opportunities, assisting them through the process where required.
Deliver personalised training sessions to help customers adopt more features and use RotaCloud effectively.
Host tailored webinars and office hour sessions to address customer questions, share best practices, and showcase product capabilities.
Assist customers with the rollout and adoption of new features.
Monitor account activity and trends, taking action to prevent churn and drive product adoption.
Maintain accurate and detailed records of all customer interactions in Hubspot to ensure smooth handovers between teams.
Collaborate with colleagues in Customer Success, Support, Education, and other teams to share insights and advocate for customer needs.
Gather, document, and share customer feedback to inform product development and improve the customer experience.
Contribute to content creation, including resources, success guides, and webinar materials.
Travel to customer sites may be required from time to time. This will not be any more than 20% of the role.
You’ll thrive in this role if you:
Have a natural knack for building rapport and trust with customers, stakeholders, and colleagues - fast.
Foster a genuine passion for engaging with customers every day, helping them succeed, and showing off the real value of our product.
Harbour a love of technology and curiosity about how things work.
Possess the drive, enthusiasm, and a hunger to keep learning and growing.
Have sharp analytical skills — you can read data, spot trends, and use insights to guide your outreach.
What we're looking for:
Experience in Customer Success, Account Management, or similar relationship-focused roles in SaaS or tech, ideally 3+ years.
Exceptional written and verbal communication skills, including:
Confidence on the phone
Competent writing/ speedy typing
Ability to explain complex topics in a concise and accessible way
Strong organisation and time management skills, with the ability to manage a varied workload effectively
Proven ability to build trust quickly and foster long-term customer relationships.
Organised and able to manage a varied workload across multiple accounts.
Comfortable using data (e.g. health scores, usage reports) to guide actions and priorities.
What’s in it for you?
Competitive salary + bonus structure depending on experience
Hybrid flexible working - need to drop the kids off at school? No problem
34 days holiday (inc. BH's with a length of service increase to 41) & options to buy and sell
Discretionary bonus
Private healthcare
Paid lunch break
Enhanced family-friendly benefits
£500 per year to spend on learning and development
Eye health support
Paid time off for volunteering
Fortnightly work events, monthly department lunches, bi-annual company events
And if this wasn’t enough, we have plenty more, less exciting, but equally useful benefits!
Where you’ll be working
This is a hybrid role with 2 days a week spent in our open-plan office in the centre of historic York and the flexibility of working in your own home.
What are you waiting for?!
Don't worry if you don't meet all of the criteria - we work with people, not CVs. So if you think you'd be a valuable addition to our team, please get in touch.
RotaCloud is a growth-stage technology company based in the centre of York, providing workforce management software to more than 5000 small and medium businesses across the UK and worldwide. We have reached several million £s in ARR having never taken a penny of outside funding, and we’re looking for a marketing expert to help propel us in our next stage of growth.
The Role
We’re recruiting for an experienced marketing leader to take ownership of executing our marketing strategy and drive results through our growing marketing team. You’ll be the operational leader who ensures campaigns are delivered on time, messaging stays sharp, and our marketing engine runs efficiently and effectively.
You’ll join a marketing team of four, covering marketing ops/paid media, content/copy, design, and social/video, and help them deliver their best work. This role is ideal for someone who thrives on getting things done, building accountability, and translating strategy into measurable performance.
What You Will Do:
1. Execution & Performance Leadership
Own Strategy Execution: Directly manage the implementation of the marketing strategy across all channels, ensuring alignment with company revenue goals.
Performance Accountability: Establish, monitor, and report on key marketing KPIs (e.g. awareness, trial volumes, conversion rates, cost-per-acquisition) to the leadership team, implementing adjustments to optimise performance.
GTM Strategy Implementation: Execute the go-to-market plan for our B2B SaaS product, specifically driving performance in the high-volume, sales-assist model for SMBs (10-250 employees), while also supporting the traditional sales motion for larger accounts.
Operational Excellence: Implement and refine processes, tools, and workflows to maximise efficiency and maintain high levels of team productivity.
2. Team Management & Development
Day-to-Day Leadership: Provide strong, motivational leadership and coaching to a small, multi-disciplinary team.
Performance Management: Set transparent expectations, manage workloads effectively, and foster a culture of accountability for high-quality, timely delivery.
Maximise Team Output: Act as a force-multiplier, guiding the team to achieve high performance and professional growth whilst ensuring the team hits its collective deadlines and goals.
Cross-Functional Collaboration: Work closely with Sales leadership and Product teams to ensure campaigns and messaging are aligned and effective at every stage of the funnel.
What You Will Bring:
Essential
6+ years of marketing experience, with at least 3+ years in a leadership/management capacity within a SaaS company.
Proven expertise in B2B SaaS Go-To-Market (GTM) – specifically experience driving pipeline in a high-volume, sales-assist model targeting SMBs.
Strong grasp of marketing fundamentals, particularly balancing brand building with short-term activation.
Demonstrable track record of translating high-level strategy into tactical execution and driving measurable, quantifiable results.
Strong operational discipline and an innate understanding of marketing performance metrics, analytics and reporting.
Exceptional leadership skills, with a history of coaching and developing a team to success.
The ability to work independently, think critically, and proactively solve problems without extensive oversight.
Desired
Experience marketing Workforce Management (WFM), HR Tech, or similar B2B software solutions.
Experience in a big-name B2C brand.
Experience in HubSpot is a plus.
What’s in it for you?
Hybrid flexible working - need to drop the kids off at school? No problem!
34 days holiday (including bank holidays, rising to 41 days with length-of-service), with options to buy and sell days
Discretionary bonus
Private healthcare (Vitality)
Paid lunch break
Enhanced family-friendly benefits
£500 per year to spend on learning and development
Eye health support
Paid time off for volunteering
Monthly team lunches and quarterly company events
Where you’ll be working
This is a hybrid role with requirements to work from our open-plan office in the centre of historic York, alongside the flexibility of working from your own home.
What are you waiting for?!
Don't worry if you don't meet all of the criteria - we work with people, not CVs. So if you think you'd be a valuable addition to our team, please get in touch.
Join Us at RotaCloud and Help Shape the Future of Workforce Management Software
Are you an experienced engineer with a passion for building robust, scalable systems and contributing across the stack to deliver high-quality products? Do you enjoy solving complex technical challenges and working closely with product and design to turn ideas into impactful features? If so, this could be the ideal role for you.
We're looking for a mid-level full-stack engineer to get stuck in and help us drive our product forward. You’ll play a key role in shaping our architecture, validating technical approaches, and delivering reliable, high-performance features that make a difference for our users.
Backend architecture and development within your product team, primarily using Node.js/NestJS.
Frontend architecture and development within your product team, primarily using Angular/TypeScript.
Collaborate closely with Product Managers and Designers to shape technical solutions that align with user needs.
Technical discovery: explore solutions, spike ideas, and validate assumptions through experiments.
Contributing to key architectural decisions with scalability, performance, and maintainability in mind.
Ensure clean, well-tested code within a CI/CD, trunk-based development environment.
Participating in an Agile Scrum team, helping with Agile ceremonies (planning, retrospectives, reviews) and agreeing delivery goals.
Collaborating with developers across the team to foster strong engineering practices.
Have experience building and scaling backend services with Node.js/NestJS or similar frameworks.
Have experience building and scaling frontend services with Angular/Typescript or similar frameworks.
Enjoy working across the stack in order to deliver real customer change.
Understand modern architectural patterns, RESTful APIs, database design, and cloud/web infrastructure.
Take a product-focused mindset—thinking in terms of value, impact, and user outcomes.
Are comfortable working in an Agile environment where experimentation and iteration are encouraged.
Communicate clearly and enjoy working cross-functionally with technical and non-technical teams.
Take ownership, help unblock others, and actively contribute to a positive team culture.
Proven experience working on production-grade systems.
Solid understanding of TypeScript, clean architecture principles, and best practices.
Experience with relational databases and/or distributed systems.
Familiarity with frontend technologies like Angular.
Bonus: Experience with mobile development or cross-platform technologies (e.g., React Native).
Excellent collaboration, communication, and mentoring skills.
Background working in SaaS or product-centric development environments.
Salary £45-50k depending on experience
Hybrid flexible working - need to drop the kids off at school? No problem
34 days holiday (inc. BH's with a length of service increase to 41) & options to buy and sell
Discretionary bonus
Private healthcare
Paid lunch break
Enhanced family-friendly benefits
£500 per year to spend on learning and development
Eye health support
Paid time off for volunteering
Monthly team lunches and quarterly company events
And if this wasn’t enough, we have plenty more, less exciting, but equally useful benefits!
Where you’ll be working
This is a hybrid/ remote role with some requirements to work from our open-plan office in the centre of historic York and the flexibility of working in your own home.
Don't worry if you don't meet all of the criteria - we work with people, not CVs. So if you think you'd be a valuable addition to our team, please get in touch.
Welcome to RotaCloud – where you’re truly valued.
We believe work should support your life, not the other way around.
That’s why we offer:
Financial perks – competitive pay, bonuses, pension contributions and savings schemes
Work-life balance – 34+ days off, flexible hours, paid breaks and time to give back
Career growth – a personal learning fund and opportunities to innovate
Wellbeing & Rewards – private health insurance, team lunches, fun celebrations & more!
Plus plenty of extras to make work even better.
Ready to join us?
RotaCloud HQ is in York, in the north of England.
