We’re hiring!

Join our team and play a key role in helping our clients succeed with RotaCloud. 

Our Customer Onboard Specialists own the end-to-end sales cycle for inbound SMB opportunities, converting trials and qualified leads into successful customers. You will be building trusted relationships, running structured discovery, delivering high-quality demos, providing clear commercial proposals and closing deals that are a strong fit for RotaCloud

Embedded within the Sales team and working closely with Marketing, Product and Customer Success, you will operate as the commercial lead for your opportunities. You will bring market and customer insight into the business, and partner with others to remove friction in the buying journey and improve conversion.

What you’ll be doing:

• Engage trialists and inbound opportunities, maintaining momentum from first contact to close.

• Build relationships with key stakeholders, establishing credibility and trust early.

• Run structured discovery to understand customer context, pain points, buying process and product fit.

• Respond to trial users via webchat with clear, professional communication, ensuring queries are understood.

• Identify opportunities for RotaCloud products through effective questioning.

• Deliver tailored, value-led demos that address the prospect’s goals and constraints.

• Provide clear, timely quotes and proposals and progress deals with purposeful follow-up.

• Maintain accurate pipeline stages and activity in HubSpot, including notes, next steps and close dates.

• Track conversion blockers and proactively seek support where needed (eg, commercial terms, technical questions).

• Contribute to pipeline reporting with a focus on accuracy and learnings, not just volume.

• Create a confident, low-friction experience from trial to purchase.

• Agree next steps with prospects and keep commitments, timelines and expectations clear.

• Share actionable feedback to improve the product story, trial experience and sales materials.

• Share insights, objections and wins with the Sales team to improve collective performance.

• Partner with Marketing on lead quality feedback and messaging that resonates.

• Partner with Customer Success on onboarding readiness and handover quality to drive retention outcomes.

• Actively participate in enablement, product updates and ongoing development.

• Take ownership of personal performance goals, using coaching and data to improve conversion and quality.

You’ll thrive in this role if you:

• Have strong commercial judgement, qualify opportunities honestly and prioritise time on best-fit, high-intent deals.

• Enjoy a consultative approach, ask strong questions, listen well and align solutions to the customer’s reality.

• Possess good organisational skills and are capable of following through. 

• Are able to manage multiple opportunities without losing momentum or detail.

• Are resilient and adaptable, remaining effective through rejection, change and shifting priorities.

• Prioritise collaboration, work constructively across teams, and can share information early and clearly.

What we're looking for:

• Experience working with SMB prospects, using consultative discovery and value-based demos.

• Strong stakeholder management, able to build trust with a range of decision makers.

• Confident communicator, able to explain product value clearly and handle objections professionally.

• Comfortable working with CRM discipline (HubSpot), activity tracking and pipeline reporting.

• Interest in SaaS and product-led growth, with a willingness to learn new features and translate them into customer outcomes.

What’s in it for you?

• Salary of £28k - £30k + bonus structure depending on experience

• Hybrid flexible working - need to drop the kids off at school? No problem

• 34 days holiday (inc. BH's with a length of service increase to 41) & options to buy and sell

• Discretionary bonus

• Private healthcare 

• Paid lunch break 

• Enhanced family-friendly benefits

• £500 per year to spend on learning and development 

• Eye health support

• Paid time off for volunteering

• Fortnightly work events, monthly department lunches, bi-annual company events

And if this wasn’t enough, we have plenty more, less exciting, but equally useful benefits! 

Where you’ll be working

This is a hybrid role with 2 days a week spent in our open-plan office in the centre of historic York and the flexibility of working in your own home. 

What are you waiting for?!

Don't worry if you don't meet all of the criteria - we work with people, not CVs. So if you think you'd be a valuable addition to our team, please get in touch.

RotaCloud is a growth-stage technology company based in the centre of York, providing workforce management software to more than 5,000 small and medium businesses across the UK and worldwide. We’ve reached several million pounds in ARR without taking a penny of outside funding - and we’re just getting started.

To fuel our next stage of growth, we’re hiring a full-time Account Executive to convert inbound demand into long-term customers. This is a full-cycle SaaS sales role where you’ll own opportunities from discovery to close, run value-led demos, and build relationships that turn into revenue.

What you’ll be doing

You’ll own your opportunities end-to-end and be the commercial lead across the deal.

• Drive inbound opportunities from first touch to close

• Respond quickly, build momentum, and book high-quality meetings

• Qualify honestly and commercially — focusing time on best-fit, high-intent deal

• Build trust early with stakeholders and decision makers

• Run structured discovery that surfaces what really matters

• Understand customer context, pain points, success criteria and buying process

• Multi-thread deals with the right people involved at the right time

• Agree clear next steps and keep timelines and expectations tight

• Deliver tailored demos and clear proposals that close

• Deliver value-led demonstrations aligned to customer goals and constraints

• Handle objections confidently and professionally

• Create quotes/proposals promptly, manage pricing/terms within agreed guardrails, and progress decisions with purposeful follow-up

• Own pipeline discipline and forecasting in HubSpot

• Keep stages, notes, next steps and close dates accurate

• Track blockers, escalate support early (commercial terms/technical questions), and contribute to reporting that drives learning — not just volume

• Work closely with Customer Success, Marketing and Product

• Ensure clean handovers and strong onboarding readiness

• Share customer insights, objections and wins to improve messaging, materials and the trial experience

  
  What “good” looks like in this role
  You’ll be successful here if you:

• Keep lead response tight and create “speed-to-value” from the first touch

• Run consistent, high-quality discovery (and document it properly in HubSpot)

• Deliver demos that convert and proposals that move quickly to close

• Maintain excellent pipeline hygiene and credible forecasting

• Hand over cleanly to Customer Success so customers start strong

What we’re looking for

• Proven success in a SaaS Account Executive / closing role

• Experience selling to SMB and/or mid-market (and comfortable stepping into more complex, multi-stakeholder deals)

• Strong consultative selling: great questions, great listening, clear commercial judgement

• Confident running product demos and handling objections with senior stakeholders

• CRM discipline (HubSpot preferred): accurate pipeline management and forecasting

• Resilient, organised, collaborative - you follow through and you do what you say you’ll do

You’ll thrive in this role if you:

• Have strong commercial acumen and revenue focus

• Have first-class communication and negotiation skills

• Are able to manage complex, multi-stakeholder sales cycles

• Hold a collaborative mindset and team-first attitude

• Thrive under pressure 

• Possess a growth mentality and commitment to continuous learning 

What’s in it for you

• £30k–£35k basic + commission (depending on experience)

• Hybrid working 

• 34 days holiday (increasing to 41 days with length of service)

• Private healthcare

• Paid lunch break

• Enhanced family-friendly benefits

• £500/year learning & development budget

• Monthly department lunches and quarterly company events

…and plenty of other smaller, useful benefits too.
 
Where you’ll be working
This is a hybrid role with 2 days a week in our open-plan office in the centre of historic York, and the flexibility to work from home the rest of the time.

Ready to apply?
If this sounds like you, we’d love to hear from you. And don’t worry if you don’t tick every box — we work with people, not CVs. If you think you’d add value, get in touch.