KeyPlus Security offer a range of patrol and response security services to hundreds of clients in Burnley and further afield. Their services include keyholding, alarm response, and mobile patrols. KeyPlus also offer a money-back guarantee which kicks in if they fail to meet the agreed service level agreement, demonstrating their commitment to providing a rapid response to emergency incidents.

The challenge

KeyPlus have ambitious plans for the business, but Managing Director Brian Curran explained that their previous rota systems had been letting them down.

“We used to build Excel spreadsheets to manage the rota, and later invested in a bespoke FileMaker database so that we could produce payroll information each month.”

But these tools each had their own problems. Staffing levels were inaccurate due to Excel formula mix-ups, and the FileMaker database required everything to be printed out.

The solution

When searching for a system that resolved these problems, Brian was drawn to RotaCloud.

“We were attracted to RotaCloud by the clean, simple design,“ Brian told us. “We also found it was incredibly easy to set up and use, at a good price point.”

“The integration with PeopleHR was also important for us.”

Brian and the team soon found that RotaCloud lived up to its early promise. “RotaCloud’s given us 100% staff visibility, and shift swaps and leave requests are all managed online with zero effort from managers.”

He continued, “Having all the data centralised has proved to be very useful, as have RotaCloud’s great reporting features.”