J&H Local is a multi-award-winning convenience retailer with locations in Bradford and Sunderland, serving over a million customers a year.

Having grown organically since the company formed in 1984, J&H Local now employs over 40 staff members, with plans to expand operations further in the future.

The challenge

One of J&H Local’s business goals is to promote a happy and engaging working environment for employees, but scheduling mistakes started to cause problems.

Owner of J&H Local Jasdeep Singh explained their rota planning problems.

“We used spreadsheets, and it usually took a full day to draft a whole month’s worth of rotas,” he continued. “This often led to mistakes such as double scheduling.”

A separate spreadsheet was used to calculate holiday allowances, and another was used for attendance reports. Overall, Jasdeep felt that juggling so many spreadsheets was incredibly time-consuming and scheduling errors still occurred.

The solution

J&H Local turned to RotaCloud to slash admin time and reduce rota errors. Jasdeep explained how it achieved exactly that.

“RotaCloud is a very user-friendly system that makes completing complex tasks such as multi-location scheduling a breeze!” He continued. “We’ve seen the product continually grow and develop and are very excited for expected future developments.”

Jasdeep also praised RotaCloud’s detailed reporting features and the software’s scalability. “No matter the current size of your business or your growth ambitions, you can be rest assured that RotaCloud can be adapted accordingly, and at pricing levels that businesses in all industries can afford.”

Finally, Jasdeep described the benefits regarding communication with employees. “Communicating schedules is instantaneous, and with colleagues being able to use the mobile apps and online interface, RotaCloud is a crucial part of our business. The team at RotaCloud are second to none!”