Prior to implementing RotaCloud, staff rotas were created manually and displayed in designated staff areas in advance. Owner Mark Bennett told us about the problems he and his staff had encountered in the past.
“Apart from being generally time consuming to do, key issues included the complexities of manually checking holiday entitlement and ensuring individuals' requests for holiday time didn't overlap with other staff in the same location or staff level, causing a shortage.”
Communicating rotas to the team was also a challenge.
“Staff would miss notification of their upcoming hours if they were absent since the rotas were only displayed in the bakery and staff areas,” Mark explained. “This meant they or their manager had to make contact before their return to work.”