Introduction

Time & Attendance

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Troubleshooting terminals

Please Note: The features discussed below are part of the Time & Attendance add-on package, and are not included in the standard subscription. To learn more about Time & Attendance and start a 14-day free trial, go to the Attendance section in RotaCloud.


If you are having trouble clocking in using a terminal, there are a few steps you can take to try and rectify the issue.


Check the device's location settings

iPad/iPhone

  1. Go to the iPhone Settings app
  2. Go to Privacy
  3. Ensure Location services are enabled
  4. Scroll down and find Safari Websites, then tap on it
  5. Select 'When using the app'
  6. Go back to the main Settings screen 
  7. Tap General at the top of the page
  8. Go to Reset
  9. Click Reset Location Warnings and confirm if asked
  10. Open Safari and go to https://clockin.rotacloud.com/
  11. If the phone asks for Location access, grant this permission


Android (may vary by device)

  1. Go to the Settings app
  2. Find Location in the list
  3. Ensure it is switched On and is in High Accuracy mode if applicable
  4. Go back to the main Settings screen
  5. Find Apps and tap it
  6. Find your Chrome in the list
  7. Using those settings, ensure Chrome has location access
  8. Open Chrome
  9. Click the 3 dots in the top-right and go to Settings
  10. Scroll down to Site settings and tap it
  11. Tap Location
  12. If RotaCloud is in 'Blocked' sites, tap it, then tap Location access, and select Allow.


Safari on macOS (Apple Mac computers)

  1. Go to System Preferences
  2. Click Security and Privacy
  3. Select Location Services in the left-side menu
  4. Ensure Safari is ticked. If not:
    • Click the Lock icon in the bottom-left and enter your Mac password when prompted
    • Tick the box next to Safari


Check your Location's address and radius

If the above steps don't work, the problem may be due to incorrect Location address settings. To check and fix this, use the following steps.

  1. Open RotaCloud on a desktop computer
  2. Go to Company -> Locations
  3. Click the Location your staff are having trouble clocking into
  4. Check that the red pin on the map is pointing at the right place.
    • If it is, then try increasing the radius using the drop-down under the map
    • If it isn't, try changing the address in the Address field to make sure the pin is in the right place. If you can't get the pin in the right place, increase the radius.


Get in touch

If you've tried both these fixes for clocking in from terminals and you are still experiencing problems, get in touch with us via Live Chat.

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