Time & Attendance


Troubleshooting mobile clock-ins

Please Note: The features discussed below are part of the Time & Attendance add-on package, and are not included in the standard subscription. To learn more about Time & Attendance and start a 14-day free trial, go to the Attendance section in RotaCloud.

If you're having trouble with mobile clock-ins, there are a few steps you can use to try and resolve the issue.

Check the device's location services

If the problem is isolated to a number of employees, but not all of them, it's likely that the employee's mobile device is not set up to share its location with RotaCloud.


  1. Go to the iPhone Settings app
  2. Go to Privacy
  3. Ensure Location services are enabled
  4. Go back to the main Settings screen
  5. Scrolls down and find RotaCloud, then tap it
  6. Tap Location
  7. Select 'When using the app'

Android (may vary by device)

  1. Go to the Settings app
  2. Find Location in the list
  3. Ensure it is switched On and is in High Accuracy mode (if applicable)
  4. Go back to the main Settings screen
  5. Find Apps and tap it
  6. Find RotaCloud in the list and tap it
  7. Using those settings, ensure RotaCloud has location access

Check your Location's address and radius

If the above steps don't work, the problem may be due to incorrect Location address settings. To check and fix this, use the following steps:

  1. Open RotaCloud on a desktop computer
  2. Go to Company -> Locations
  3. Click the Location your staff are having trouble clocking into
  4. Check that the red pin on the map is pointing at the right place
    • If it is, try increasing the radius using the drop-down menu under the map
    • If it isn't, try changing the address in the Address field to make sure the pin is in the right place. If you can get the pin into the right place, get it as near as possible then increase the radius

Get in touch

If you've tried both these fixes for clocking in from mobile phones and you are still experiencing problems, get in touch with us via Live Chat and we can look into it for you.

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